Legal information

Legal information

Find out more about our legal information and General Terms and Conditions.

The website is published by :

Nature AZ Laboratory
Siren number: 829519206
Place de la Mairie
48260 Recoules d’Aubrac

Tel Orders & advice (open Monday to Friday, 9am to 12.30pm and 2.30pm to 6.00pm) :
+33 (0) 4 66 47 70 32.

Site maintenance : Let’s Clic

87-89 Quai Panhard et Levassor
75013 Paris

Hosting: OVH

2, rue Kellermann, 59100 Roubaix, France

Terms and conditions of online sales

The present conditions of sale are concluded between :

1°) Nature AZ laboratory
Siret : 829519206
Place de la Mairie
48260 Recoules d’Aubrac

Tel Orders & advice (open Monday to Friday, 8.30am to 12.30pm and 2.30pm to 6.00pm) :

Hereinafter referred to as the “Seller”.


2°) any individual or legal entity wishing to make a purchase via the website.

Hereinafter the “Customer” On the other hand,

It has been explained and agreed as follows:

Article 1. – Purpose

The purpose of the present contract is to define the rights and obligations of the Parties in the context of the Online Sale and marketing of the Vendor’s items via the website offered for sale by the Vendor to the Customer.

The Parties agree that their relationship shall be governed exclusively by the present terms and conditions.

The Vendor reserves the right to modify these terms and conditions of sale at any time by publishing a new version on the Site. The general terms and conditions of sale are those in force on the date the order is validated. These general terms and conditions of sale were updated on 15/09/2018.

Article 2. – Scope of application

These General Terms and Conditions of Sale apply to all sales of Goods and Services by the Vendor through the Site.

The Customer declares that he/she has read and understood these General Terms and Conditions of Sale before validating the Order as defined in Article 3. Validation of the Order therefore implies unreserved acceptance of these General Terms and Conditions of Sale.

These General Terms and Conditions of Sale apply to orders placed for delivery in mainland France, Corsica, DOM TOM and the rest of the world.

In the case of professional customers, the customer receives the information specified in articles L. 441-6 and L. 442-6, I, 9°, of the French Commercial Code, before and after the conclusion of the sale, and in particular by means of these General Sales Conditions.

With regard to consumer customers, in accordance with articles L. 111-1 and L. 111-3 of the French Consumer Code, the essential characteristics and prices of Goods and Services sold electronically are available on the Site.

In addition, the Customer receives the information provided for in Articles L. 121-8 and L. 121-19 of the French Consumer Code, before and after the conclusion of the sale, in particular by means of these General Terms and Conditions of Sale.

Article 3. – Ordering Goods and Services and Completing the Online Sale

Any order implies express and irrevocable acceptance of the prices and descriptions of the products available for sale.

In order to complete the order, the Customer must complete the following steps:

  1. Enter the site address ;
  2. Follow the instructions on the Site and, in particular, the instructions required to open a customer account;
  3. Fill in the order form. In the event of prolonged inactivity at the time of connection, it is possible that the selection of articles chosen by the Customer before this inactivity is no longer guaranteed. The customer is then invited to start again from the beginning;
  4. Check Order elements and, if necessary, identify and correct errors;
  5. Validate the Price (“Place Order”) then choose your delivery method and validate the Total Amount (“Continue”) ;
  6. Validate Order (the “Validate Order”) ;
  7. Follow the instructions on the online payment server to pay the Total Amount.

The Customer will then immediately receive electronic confirmation of acceptance of payment for the Order. The Customer will also immediately receive an electronic acknowledgement of receipt confirming the Order (the “Order Confirmation”). The Customer receives electronic confirmation that the Order has been dispatched.

Delivery will be made to the delivery address indicated by the Customer at the time of the Order.

When carrying out the various stages of the order mentioned above, the Customer undertakes to respect the present contractual conditions in application of article 1316-1 of the French Civil Code.

The Vendor undertakes to honour orders only within the limits of available stocks of Goods. If the items are not available, the Vendor undertakes to inform the Customer.

However, in accordance with article L. 122-1 of the French Consumer Code, the Vendor reserves the right to refuse the Order if it is abnormal, placed in bad faith or for any other legitimate reason, and in particular if there is a dispute with the Customer concerning payment of a previous order.

Article 4. – Prices of Goods and Services and Conditions of Validity

The price of items sold on the Site is indicated by item and reference respectively and is in €uro, all taxes included. They take into account the French VAT applicable on the day of the order. Any order delivered outside France may be subject to taxes and customs duties that are imposed when the parcel reaches its destination. Any customs duties and taxes associated with the delivery of an item are the responsibility of the Customer. The seller is not obliged to check and inform the customer of applicable customs duties and taxes. To find out what they are, customers are invited to contact the relevant authorities in their country.

Prices do not include shipping costs.

At the time of Order Validation, the price to be paid is the Total Amount, including the total amount of the items and the delivery charges.

Prices cannot be modified once the Customer’s order has been placed. However, if one or more taxes or contributions, in particular environmental taxes, are created or modified, either upwards or downwards, this change may be reflected in the selling price of the items on the site, depending on the date on which these taxes come into force.

Telecommunication costs incurred in accessing the Site are the sole responsibility of the Customer.

The period of validity of offers and prices is determined by the updating of the Site.

Some search engines and price comparison sites can reference the website and its articles, or press articles, with photos, descriptions and prices. The seller is not responsible for the information contained on these sites, nor for any failure to update them, and therefore declines all responsibility for the content, advertising, products or services indicated on these sites and for the use made of them by the Customer. Only the information and prices presented on the website and in the advertising carried out by the Vendor are contractually binding.

Article 5. – Terms of payment

The Seller reserves ownership of the goods until full payment has been received.

Payment of the “total amount” by the customer is made by one of the following methods: bank transfer, credit card (CB, Visa, Mastercard, Eurocard, Maestro, Visa, Electron, American Express), cheque.

In the case of payment by credit card, the transaction is immediately debited from the customer’s credit card after verification of the card details, and upon receipt of debit authorization from the company issuing the credit card used by the customer.

In accordance with article L. 132-2 of the French Monetary and Financial Code (Code monétaire et financier), the commitment to pay given by means of a payment card is irrevocable. By providing his credit card details, the Customer authorizes the Vendor to debit his credit card for the total amount of the order.

To this end, the Customer confirms that he/she is the holder of the bank card to be debited and that the name on the bank card is indeed his/her own. The customer provides the sixteen digits and expiry date of his credit card, as well as the visual cryptogram numbers, if applicable.

In the event of a credit card payment being rejected by the cardholder’s bank, the payment may be represented over a period of 7 days at the customer’s request. In the event of further refusals after this period, the order will be automatically cancelled and no charges will be invoiced.

In the event that it is impossible to debit the full amount of the order, the order will be immediately cancelled by operation of law.

The Seller makes every effort to ensure the confidentiality and security of data transmitted on the site: 128 Bits encrypted secure module. Bank exchanges and authorizations handled by Stripe.

The seller may carry out checks to ensure that the customer is authorized to use the credit card. To this end, the Seller may request, within two working days, the transmission of :

– Either a copy of the account statement clearly showing the Nature AZ debit corresponding to the order (balances, other entries, account numbers, etc. may be hidden).

– Or a copy of the cardholder’s ID.

The products ordered are reserved for 7 days from the request for proof. If the requested document is not received within 7 days, the order will be automatically cancelled and the items will be put back on sale on the site. The Vendor may not be held liable in the event of non-delivery of the order due to non-payment of the order.

In the event of an error by the customer disputing payment by credit card, charges will be billed (as of 15/09/2018: legal interest rate plus 5.71%), with a minimum of €20.00 excluding tax per transaction. The customer therefore undertakes to ensure that he has not actually made the payment before disputing it with his bank.

Bank transfers should be made payable to LABORATOIRE NATURE AZ, Place de la Mairie, 48260 Recoules-d’Aubrac. Orders are prepared and dispatched on receipt of funds.

For payment by cheque, cheques are made payable to LABORATOIRE NATURE AZ and orders are prepared and dispatched upon receipt of the cheque and confirmation of collection by the issuing bank. Depending on the bank, this confirmation can take from 10 to 22 days.

In accordance with Article L131-15 of the French Monetary and Financial Code, customers giving a cheque as payment must provide proof of their identity by means of an official document bearing their photograph (national identity card, passport, etc.).

From receipt of the Order Confirmation e-mail, the products ordered are reserved for 7 days. If we do not receive the cheque and the identity document within 7 days, the order will be automatically cancelled and the items will be put back on sale on the site. The Vendor may not be held liable in the event of non-delivery of the order due to non-payment of the order.

Failure to pay in full by the due date will automatically result in the invoicing of a penalty clause amounting to 15% of the unpaid sum, excluding VAT, with a minimum of 20 euros excluding VAT.

Article 6. – Order Delivery

6.1. Delivery method and address

The Customer chooses one of the delivery methods offered on the Site when placing the Order.

The Customer chooses a delivery address. The Customer is solely responsible for any failure to deliver due to a lack of information when placing the Order.

6.2. Delivery costs and delivery times

The cost of delivery depends on the value of the Order and the delivery method chosen by the Customer. In any case, the amount of the Delivery Costs is indicated to the Customer before the Order is validated.

Delivery times are available on the Site and may vary depending on the availability of the items ordered. Delivery times are given in working days (Monday to Friday, excluding public holidays) and correspond to the average time taken to prepare and dispatch the Order within the Territory. Delivery times are counted from actual payment by credit card – from receipt of the proof of payment in the event of a verification request by the Vendor – and from receipt of the cheque and proof of identity in the case of payment by cheque.

At present, parcels are prepared within 24 hours, to which must be added the postal delivery time:

– 1 to 3 days in “normal” mode (mainland France only): €6 incl. VAT for all orders under €49.00 incl. VAT, free shipping for all orders over or equal to €49.00 incl. VAT (mainland France and Belgium).

6.3. Delivery delay

In the event of late Delivery, the Order will not be cancelled.

The Vendor informs the Customer by e-mail that Delivery will be delayed. The Customer may then decide to cancel the Order and will send the Vendor an Order cancellation notice by e-mail.

If the order has not yet been dispatched when the Vendor receives the Customer’s cancellation notice, delivery will be blocked and the Customer will be reimbursed for any sums debited within a maximum of 30 days following payment. If the Order has already been dispatched when the Seller receives the Customer’s cancellation notice, the Customer may still cancel the Order by refusing the parcel. The Vendor will then reimburse the sums debited and the return costs paid by the Customer within fifteen days of receipt of the return of the refused package, complete and in its original condition.

6.4. Checking the order on arrival

The Customer is obliged to check the condition of the packaging and the items on delivery.

It is the Customer’s responsibility to make any reservations or complaints he/she deems necessary, or even to refuse the parcel, if the parcel is obviously damaged on delivery. The said reservations and claims must be sent to the carrier by registered letter with acknowledgement of receipt within three working days, not including public holidays, following the date of Delivery of the Goods. The Customer must also send a copy of this letter to the Vendor. Failure to lodge a claim within the aforementioned time limit extinguishes any action against the carrier in accordance with article L. 133-3 of the French Commercial Code.

The Customer must ensure that the Goods delivered correspond to the Order. Any claim for non-conformity or missing items must be submitted in accordance with the conditions set out in article 7.

In the case of a sale to a professional registered with the Register of Commerce and Companies and/or the Trade Register or an equivalent register in his or her country of origin, the professional undertakes to check the good condition and conformity of the goods on delivery, and to make the necessary reservations on the delivery slip, or even to refuse the parcel if the parcel is obviously damaged on delivery. No complaint will be taken into account if the reception of the goods did not give place to any reserve with the conveyor. Any order for which the Siret or Siren number is indicated, or any order made by a Customer whose company name, and/or Surname and First Name, and/or billing address, correspond to a professional with a Siret number, will be considered as a sale to a professional.

Article 7. – Consumer’s right of withdrawal

The Customer, a non-professional individual, has a right of retraction which may be exercised within 30 calendar days from the date of receipt or withdrawal of the Original Order. If this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

Customers wishing to exercise their right of withdrawal may do so by any means:

The customer is responsible for return shipping costs.

Refunds must be made by cheque (for orders paid for by cheque) or by crediting the credit card used to pay for the order (for orders paid for by credit card) within a maximum of 14 days of the date on which the right is exercised.

To exercise the right of withdrawal, the customer simply :

– Or submit a request using the reimbursement request form available at

– Or contact customer service via the toll-free telephone number available on the order confirmation page, and on the order confirmation e-mail.

– Or send a letter to the following address: Demande de Rétractation – Laboratoire Nature AZ -.
Place de la Mairie – 48260 Recoules d’Aubrac

And to return the parcel by post to the address indicated after validation by the Seller.

An acknowledgement of receipt of the withdrawal request is systematically sent by email.

When a commercial offer includes a promotion for a minimum quantity of product purchased or a minimum order amount, the return of a partial order will lead to a regularization of the offers at the time of reimbursement.

Any optional insurance and service charges (payment in instalments, etc.) are non-refundable.

No cooling-off period is granted in the case of a sale to a professional with more than 5 employees, registered with the Trade and Companies Register and/or the Trades Register or an equivalent register in his or her country of origin.

7.1. Depreciation

When the item is returned incomplete (missing accessories, missing packaging, etc.), damaged due to misuse (damaged item, damaged packaging, etc.), or unfit for resale (dirty, unkempt item, etc.), a depreciation may be withheld from the refund amount, i.e. :

– Dirty item, unfit for resale : Fixed charge of 15.00 Eur incl. VAT

– Damaged item or packaging: 100% depreciation

– Missing accessories: depreciation of the value (incl. VAT) of the accessories + fixed charge of 15.00 Eur (incl. VAT)

– Missing or damaged packaging: 100% depreciation

The customer can refuse this depreciation, and recover his articles, after payment of the expenses of return and packing of 9,90 Eur including all taxes.

Article 8. – Warranty

The Vendor is subject to the legal warranty conditions set out in articles L. 211-4, L.

211-5 and L. 211-12 of the French Consumer Code and articles 1641 and 1648 of the French Civil Code.

In the event of non-conformity of the articles in kind or in quality to the specifications mentioned in the delivery note, the Customer must inform the CUSTOMER SERVICE within 7 days of receipt of the parcel:

– ONLINE: 24 hours a day, 7 days a week at (requests are processed Monday to Friday from 10am to 5pm).

– BY PHONE (orders and advice): Monday to Friday, 9am to 12:30pm and 2:30pm to 6:00pm at

+33 (0) 4 66 47 70 32.

And return the Goods to the following address:

Nature AZ Laboratory
Place de la Mairie
48260 Recoules d’Aubrac

The Vendor will propose a solution within 15 working days of receipt of the return parcel.

In addition to the legal warranty against hidden defects, the Vendor warrants the defectiveness of products in accordance with the terms and conditions set out below.

In the event of a product defect, the customer has seven days from receipt of the purchase to return it to the Vendor. To benefit from this warranty, the customer must send the media to the Vendor at his own expense, together with the warranty certificate enclosed with the product and the invoice. Nature AZ will then return, at its expense, a new identical product to the customer at the address indicated on the warranty card.

Article 9. – Intellectual property rights

The NATURE AZ trademark, as well as all trademarks, figurative or otherwise, and all elements of the NATURE AZ sites, including , whether visual or audio, and including the underlying technology, are protected by copyright, trademark or patent. They are the exclusive property of LABORATOIRE NATURE AZ. Any total or partial reproduction, modification or use of these trademarks, illustrations, images and logos, for any reason and on any medium whatsoever, without the express prior consent of the Vendor, is strictly prohibited. The same applies to any combination or conjunction with any other trademark, symbol, logotype or, more generally, any distinctive sign intended to form a composite logo. The same applies to all copyrights, designs, models and patents which are the property of the Seller.

Users who have a personal website and who wish to place a simple link on their site for personal use, linking directly to the homepage of the website, must request authorization from Laboratoire Nature AZ. This is not an implicit affiliation agreement.

However, any hypertext link to the NATURE AZ website using framing or in-line linking techniques is strictly prohibited.

In any case, any link, even tacitly authorized, must be withdrawn upon simple request from NATURE AZ.

Article 10. – Data privacy, cookies, hyperlinks

The information requested from the Customer is necessary to process the Order.

In the event that the customer agrees to communicate individual personal data, he/she has an individual right of access, withdrawal and rectification of this data under the conditions laid down by law no. 78-17 of January 6, 1978 relating to information technology, files and freedoms.

The Customer must address any written request to the NATURE AZ customer service department either by post to :

Laboratoire Nature AZ, Place de la Mairie, 48260 Recoules d’Aubrac, or by e-mail to

The data will be kept by the Seller. The customer agrees to receive information, promotions and the like by e-mail or post as soon as he/she has subscribed to the newsletter, or by ticking the appropriate box when completing the order process.

If you no longer wish to do so, you can request this at any time from NATURE AZ customer service.

An unsubscribe form is available online:

The Internet user’s browsing software may implant a cookie from the site in the customer’s computer, enabling it to be identified. A cookie is a small computer file stored on your computer’s hard drive. It records information relating to the browsing of the customer’s computer on the Site (pages consulted, date, time and duration of consultation). Cookies are only used by the Vendor to personalize the service offered to the Customer. Under no circumstances can it damage data stored on the computer. The User may refuse to accept cookies by deactivating this function in his browser. Even when this function is deactivated, the Customer is still able to access the Site.

The hypertext links set up on the Site may lead the Customer to the websites of various partners. It is hereby specified that the Vendor has not verified all the sites that may be linked to his own, their content and the information contained therein, and consequently declines all responsibility for the content, advertising, products or services available on these sites and for the use that may be made of them by the Customer. The use of these sites by the Customer is the sole responsibility of the latter. Hyperlinks to the Site may only be created with the prior written authorization of the Vendor.

Article 11 – Liability

The seller, in the online sales process, is bound only by an obligation of means; it cannot be held liable for any damage resulting from the use of the Internet network, such as loss of data, intrusion, viruses, disruption of service or other involuntary problems.

The Vendor makes every effort to update the content of the Site and to provide Customers with accurate information. However, it cannot guarantee the accuracy, precision or completeness of the data appearing on the Site. The Vendor declines all responsibility for any inaccuracy or minor omission concerning the data available on the Site, as well as for any damage resulting from fraudulent intrusion by a third party leading to a modification of the said data.

The Vendor endeavours to keep the Site accessible, but is under no obligation to do so. Please note that access to the Site may be interrupted for maintenance, updating or any other technical reason. The Vendor is in no way responsible for these interruptions and the consequences they may have for the User.

The Vendor’s performance of its obligations under the terms of the present Contract will be suspended in the event of the occurrence of a fortuitous event or force majeure which hinders or delays its performance.

The Vendor will notify the Customer of the occurrence of such an act of God or force majeure within 7 days from the date of occurrence of the event.

If the suspension of the Vendor’s obligations continues for a period of more than 7 days, the Customer may cancel the current Order and the Vendor will refund the Order under the conditions set out in Article 5.

Article 12. – Nullity of a Clause and Modification

Should any of the provisions hereof be invalidated, such invalidity shall not entail the invalidity of the other provisions, which shall remain in force between the Parties.

Any amendment, termination or abandonment of any of the clauses will only be valid after written and signed agreement between the Parties.

Article 13. – Independence of the parties and non-renunciation

Neither party may make any commitment in the name of and/or on behalf of the other party. Furthermore, each of the Parties remains solely responsible for its allegations, commitments, services, products and personnel.

The fact that one of the Parties does not avail itself of a commitment by the other Party to any of the obligations referred to herein shall not be interpreted for the future as a waiver of the obligation in question.

Article 14 – Proof and storage of transactions

The computerized registers, kept in the computer systems of the Seller and its partners under reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties.

Invoices are archived on a reliable and durable medium in such a way as to correspond to a faithful and durable copy in accordance with article 1348 of the French Civil Code.

Article 15. – Applicable Law and Jurisdiction

The Contract shall be governed by French law.

Any dispute arising from the formation, interpretation or performance of this Contract shall be subject to the exclusive jurisdiction of the courts of MENDE, notwithstanding multiple defendants or third-party claims.

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